CONTACT US

At DEPATERRASE, we want it to be easy to get help whenever you have a question about a product, an existing purchase, or your shopping experience.

Our customer care team is here to assist with order inquiries, product information, and other general questions. Contact us using one of the methods below, and we will make every reasonable effort to provide a helpful and timely response.

Get in Touch

Need assistance with an order or have a question about a DEPATERRASE product? You can reach our customer support team by email, phone, or SMS.

Email: support@depaterrase.com
Phone / SMS: (224) 802-3460

For questions concerning an existing purchase, please include your order number in your message whenever possible. This helps our team identify the correct order and assist you more efficiently.

Customer Support Hours

Our regular customer service hours are:

Monday – Friday
9:00 AM – 6:00 PM Eastern Standard Time (EST)

Messages received outside our regular support hours will be reviewed as soon as reasonably possible during the next available service period.

Business Information

The DEPATERRASE online store is owned and operated by:

Company Name:
HONGKONG PROPEROUS LIMITED

Business Address:
ROOM 70, 7/F, WOON LEE COMMERCIAL BUILDING
7-9 AUSTIN AVE
TSIM SHA TSUI, HONG KONG

Brand: DEPATERRASE
Customer Support Email: support@depaterrase.com
Phone / SMS: (224) 802-3460

We're Here to Help

Whether you're looking for more information before making a purchase or need assistance with an order you've already placed, our goal is to make getting support straightforward.

Thank you for choosing DEPATERRASE. We appreciate your business and look forward to assisting you.