Shipping Protection & Tipping Policy

Optional Shipping Protection & Gratuity Policy

At DEPATERRASE, we aim to provide a checkout experience that is clear, convenient, and based on customer choice. Certain additional services may be presented during checkout, including Shipping Protection and the option to leave a gratuity. These features are voluntary and may be accepted or declined at your discretion.

This policy describes how these optional charges operate and explains your ability to request their removal or refund.

1. Voluntary Checkout Options

Shipping Protection and gratuities are optional additions to your purchase. You are not required to select either service in order to complete an order with DEPATERRASE.

Declining Shipping Protection or choosing not to leave a gratuity will not prevent you from purchasing products or otherwise affect your ability to complete checkout.

An optional charge will be included in your final order amount only when the corresponding option is selected during checkout.

Shipping Protection provides additional protection for eligible orders in connection with certain transit-related events, which may include qualifying instances of package loss, shipping damage, or theft.

Gratuity / Tip is a voluntary amount that a customer may choose to contribute in recognition of the efforts of our fulfillment and customer service teams. Leaving a gratuity is never required.

2. Shipping Protection and Eligible Events

When Shipping Protection is selected and purchased, the applicable order may qualify for additional protection against certain covered incidents that occur while the shipment is in transit.

Coverage is subject to the applicable conditions, eligibility requirements, limitations, and exclusions described in our Shipping Protection terms.

For complete details regarding eligible circumstances and applicable coverage, please review the Shipping Protection information available through the DEPATERRASE Shipping Policy page.

https://depaterrase.com/pages/shipping-policy

Customers considering this optional service are encouraged to review the applicable terms before purchase so they understand the scope and limitations of the protection offered.

3. Removing Optional Charges and Requesting a Refund

We recognize that an optional checkout feature may occasionally be selected by mistake or that a customer may change their mind after completing an order.

If you purchased Shipping Protection, added a gratuity, or selected both and later decide that you do not wish to keep these optional services, you may contact us to request a full refund of the applicable voluntary charge.

You do not need to provide a reason for requesting the refund.

A refund request for an eligible Shipping Protection charge or gratuity may also be made after the related order has been shipped. If either option was accidentally selected during checkout, the applicable Shipping Protection fee and/or gratuity remains eligible for a full refund under this policy.

Once we receive and review your request, we will arrange the refund of the applicable optional charge as promptly as reasonably possible.

4. Refund Assistance and Customer Support

If you would like to request a refund for Shipping Protection or a gratuity, or if you have questions regarding either optional checkout feature, please contact DEPATERRASE Customer Support.

Email: support@depaterrase.com
Phone / SMS: (224) 802-3460

You may also reach us through the Contact Us section of our website.

Our customer support team will assist with eligible refund requests and questions relating to these voluntary checkout services as promptly as reasonably possible.

5. Business Contact Information

DEPATERRASE is operated by:

HONGKONG PROPEROUS LIMITED
ROOM 70, 7/F, WOON LEE COMMERCIAL BUILDING
7-9 AUSTIN AVE
TSIM SHA TSUI, HONG KONG