PRIVACY POLICY

Effective Date: February 5, 2026

At DEPATERRASE, protecting customer privacy is an important part of how we operate our online business. This Privacy Policy explains what personal information may be collected when you browse our store, make a purchase, create an account, communicate with us, or otherwise use our online services. It also describes why we process that information, how it may be protected or disclosed, and the choices that may be available to you.

1. Information We May Collect

We process certain information in order to operate our ecommerce store, fulfill purchases, communicate with customers, maintain security, and provide an efficient shopping experience.

Information You Provide to DEPATERRASE

Personal information may be provided directly by you when, for example, you:

• Place or complete an order;
• Open or maintain a customer account;
• Subscribe to promotional or email communications; or
• Contact our customer support team.

Depending on how you interact with DEPATERRASE, information you provide may include your name, email address, telephone number, billing address, delivery address, and information necessary to complete your transaction.

Payment-related information is handled through authorized payment-processing providers. DEPATERRASE does not need to independently store complete customer payment-card information on its own servers in order to process an eligible transaction.

Information Generated Through Website Activity

When you access or interact with our online store, certain device, technical, and usage information may be collected automatically.

This information can include your IP address, browser or device characteristics, pages viewed, website interactions, and information collected using cookies or comparable technologies.

Additional information about our use of these technologies is provided in the Cookies section below.

2. Purposes for Which Information May Be Used

We may process personal information for legitimate operational and commercial purposes associated with providing our products and services.

Order Administration. Information may be used to authorize and complete purchases, prepare orders for fulfillment, arrange shipping, and send order confirmations, delivery information, or tracking updates.

Customer Assistance. We may use information to respond to inquiries, investigate reported problems, provide product or order support, and otherwise communicate with customers.

Store and Service Improvements. Information about interactions with our website may help us understand store performance, identify technical issues, evaluate customer experience, and improve our products, services, and website functionality.

Marketing Communications. Where appropriate consent has been obtained or applicable law otherwise permits, we may send information concerning new products, promotions, special offers, or other DEPATERRASE updates.

Fraud and Security. Information may be processed to detect, prevent, investigate, or respond to suspicious transactions, unauthorized activity, fraudulent conduct, security risks, or misuse of our website and services.

3. How We Protect Personal Information

DEPATERRASE uses reasonable technical, administrative, and organizational measures intended to safeguard personal information against unauthorized access, misuse, alteration, or disclosure.

Secure Payment Transmission

Payment information is transmitted through secure technology, including SSL-based encrypted connections where applicable.

Payment Card Information

Complete credit or debit card details are processed through authorized payment service providers and are not retained by DEPATERRASE on its own servers as complete card records.

Limited Access

Access to personal information is restricted to authorized personnel and service providers who require the information for appropriate business purposes and who are expected to handle it responsibly and confidentially.

Despite these safeguards, internet transmission and electronic information-storage systems cannot be guaranteed to provide absolute security. Accordingly, DEPATERRASE cannot promise that unauthorized access or other security incidents will never occur.

4. Disclosures to Service Providers and Other Parties

DEPATERRASE does not rent, lease, or exchange personally identifiable customer information with unrelated third parties for those parties' independent advertising activities.

We may, however, disclose information where reasonably necessary to third-party providers that perform services supporting our business.

Such providers may assist with:

• Ecommerce and website operations;
• Payment processing;
• Order fulfillment and preparation;
• Shipping and delivery;
• Advertising and marketing services; and
• Analytics and performance measurement.

Information provided to service partners should be limited to what is reasonably necessary for the applicable service, and providers are expected to handle such information in accordance with applicable contractual and legal obligations.

Advertising and Analytics Services

DEPATERRASE may use third-party advertising, measurement, and analytics technologies. These providers may use cookies, pixels, device information, or comparable technologies to evaluate advertising performance and, where applicable, help deliver advertisements relevant to user interests.

Providers used by our business may include:

Meta, including Facebook and Instagram
Please refer to Meta's official Privacy Policy.

Google
Please refer to Google's official Privacy Policy.

AppLovin, including Axon
Please refer to AppLovin's official Privacy Policy.

Each third-party provider processes information according to its own privacy policies, terms, and data-handling practices.

Where available, preferences concerning personalized advertising may be managed through the controls provided by the applicable advertising platform, browser, device, or other privacy-management tools.

5. Cookies and Similar Technologies

DEPATERRASE uses cookies and related technologies to operate and improve our online store.

Cookies are small pieces of data that may be stored through a user's browser or device. They can support essential website functions, remember certain interactions, help evaluate website performance, and support advertising or analytics activities.

The categories used through our store may include:

Essential Cookies. These technologies support necessary store functionality, including shopping-cart features, checkout, session management, and other core ecommerce operations.

Analytics and Performance Cookies. These technologies help us evaluate website traffic, visitor interactions, store performance, and technical functionality.

Advertising Cookies. Certain advertising providers, which may include Meta and AppLovin, may use cookies or comparable technologies to measure advertising activity and provide more relevant advertising where permitted.

Because our ecommerce services use Shopify technology, additional information about cookies associated with Shopify may be found through Shopify's official cookie documentation.

You may be able to delete, restrict, or block cookies through your browser settings. Please be aware that preventing certain cookies from operating may affect checkout, shopping-cart functions, saved preferences, or other parts of the website.

6. Third-Party Websites and Services

Our website may contain links to online services, websites, applications, or platforms operated independently by third parties.

Once you leave DEPATERRASE and access a third-party service, that provider's own privacy policy and terms may govern your activity.

DEPATERRASE does not control unaffiliated websites and is not responsible for their content, privacy practices, data-security measures, or other policies.

We therefore encourage customers to review the privacy terms of any external service before submitting personal information to that provider.

7. California Online Privacy Protection Act

DEPATERRASE supports transparency regarding its online privacy practices.

In connection with principles reflected in the California Online Privacy Protection Act:

• Visitors may access certain areas of our online store without first identifying themselves;
• A reasonably accessible link to this Privacy Policy is made available through our website; and
• Material revisions to this Policy may be reflected through an updated version published on the website.

Browser Do Not Track Preferences

Where our systems support and recognize an enabled browser-based Do Not Track preference, we will handle that preference in accordance with our applicable practices and legal obligations.

8. Children's Privacy

DEPATERRASE does not knowingly seek personal information from children under 13 years of age.

If a parent or legal guardian believes that a child under 13 has submitted personal information through our website, the parent or guardian should contact our customer support team.

After receiving and appropriately verifying such a request, we will take reasonable steps to remove the applicable information from our records where required.

9. Response to Personal Data Incidents

Should a qualifying personal-information breach occur, DEPATERRASE intends to respond in accordance with applicable legal requirements and the circumstances surrounding the incident.

Where the circumstances require the notifications contemplated by this Policy, we intend to:

• Notify affected individuals by email within 7 business days; and
• Publish an appropriate website notice within 7 business days.

The form, timing, scope, and content of any breach notification will remain subject to the nature of the incident and applicable laws and regulations.

10. Commercial and Promotional Email Practices

Email addresses may be used for operational communications, including processing orders, providing shipping notifications, responding to customer inquiries, delivering account information, and communicating other transaction-related information.

Customers who voluntarily subscribe or otherwise provide applicable permission may also receive promotional communications from DEPATERRASE.

Consistent with the principles of the CAN-SPAM Act:

• We do not intentionally use deceptive sender information or misleading subject lines in commercial emails;
• Commercial communications will be appropriately identified where required;
• Promotional emails will provide an available method for unsubscribing; and
• Valid unsubscribe requests will be processed promptly.

Opting out of marketing communications does not prevent DEPATERRASE from sending necessary non-promotional messages concerning purchases, shipments, customer-service requests, security matters, or customer accounts.

11. Contact DEPATERRASE

Questions concerning this Privacy Policy or DEPATERRASE's handling of personal information may be directed to:

DEPATERRASE
Operated by HONGKONG PROPEROUS LIMITED

Email: support@depaterrase.com
Customer Service / Phone: (224) 802-3460

Business Address:
ROOM 70, 7/F, WOON LEE COMMERCIAL BUILDING
7-9 AUSTIN AVE
TSIM SHA TSUI, HONG KONG